Client Services Liaison

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Client Services Liaison
Company Name National Radiology Practice
Location Greater Los Angeles Area, United States
Date Posted June 1, 2018
Category Healthcare
Job Type Direct Hire


Our client is the largest and fastest growing on-site radiology practice in the US.   It is an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, it exceeds the expectations of its clients, patients, and partners.  It serves its clients with an operational focus, and, above all, a commitment to quality patient care.


Position Summary

The Client Services Liaison will report to the Manager of Client Services and will focus on managing relationships with client billing teams, managing special projects for Revenue Cycle, and working closely with internal and external billing teams.


Position Duties and Responsibilities

  • Manage relationships with client billing contacts and serve as primary point of contact for questions
  • Identify key trends and work with internal and external billing teams to resolve issues
  • Ensure inquiries from patients and patient representatives are addressed
  • Responsible for reviewing key revenue cycle metrics and working with internal or external billing team to improve results
  • Draft letters to patients, patient representatives, payors, and vendors as needed
  • Collaborate with billing teams and vendors on the implementation of process improvements
  • Lead the development and execution of special projects for the Revenue Cycle team
  • Serve as a subject matter expert and share knowledge with other teammates through developing and leading trainings, designing and implementing processes, and standardized tools across teams
  • Document processes and policies for the Revenue Cycle team
  • Manage multiple clients at once
  • Lead the planning and coordination of meetings


  • Strong organizational skills with an ability to effectively manage large amounts of detailed information
  • Excellent verbal and written communication skills including letters, memos, and emails
  • Excellent attention to detail
  • Ability to work independently with minimal supervision
  • Advanced use of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and internet resources
  • Required Bachelor’s Degree
  • Prefer two (2) years revenue cycle experience with an emphasis on accounts receivable processes required or industry expertise
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