Training & Development Specialist

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Training & Development Specialist
Company Name National Radiology Practice
Location Santa Ana, CA
Date Posted June 4, 2018
Category Healthcare
Job Type Direct Hire

Description

Company Summary

Our client is the largest and fastest growing on-site radiology practice in the US.   It is an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, it exceeds the expectations of its clients, patients, and partners.  It serves with an operational focus, and, above all, a commitment to quality patient care.

 

Position Summary

The Training and Development Specialist supports proper planning, design, development, execution, and maintenance of training materials and tools for  onshore and offshore resources.  This position partners with the Revenue Cycle Support team and the Training and Development Manager to ensure all aspects of the training delivery meet the learning objectives throughout the year.  This position also supports the reporting and evaluation of all training outcomes.

 

POSITION DUTIES AND RESPONSIBILITIES

  • Develop training content, including developing course outlines, working collaboratively with Process Analysts and external consultants, and preparing lesson plans, visual aids, and handouts
  • Deliver training content and serve as the Subject Matter Expert (SME) in the local office for questions
  • Develop internal guidelines and procedures that will allow for consistent development of training materials
  • Conduct training material quality review sessions with internal stakeholders to validate requirements are met
  • Ability to interpret and prepare data to be used for metrics and reporting
  • Manage and lead the delivery of end user training
  • Communicate, escalate and resolve program, course and training session issues (curriculum, participant, logistic)
  • Become a subject matter expert for systems, tools, and processes to be trained
  • Manage external training providers of training materials and training systems
  • Partner with colleagues to create a work environment reflective of our principles and values

 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

  • 1-2 years and demonstrated ability in teaching, training design, and or development
  • 1 year of experience working with graphic design tools e.g. Adobe Captivate, Photoshop, Snagit
  • Comfortable working in Instructor Led and online learning environments
  • Excellent public speaking and presentation skills
  • Proficiency in Microsoft Office Suite
  • Prior experience working with a Learning Management System platform
  • Working knowledge of healthcare revenue cycle expertise required
  • Demonstrated experience in Customer Service type roles
  • Ability to travel ~25% of the time (may include international travel)
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