Senior Director, Human Capital Management Operations

Position Description

We are seeking a Senior Director, Human Capital Management (HCM) Operations, to lead and strengthen the firm's global HCM Operations function. This role will report to the Head of Rewards and oversee the design and execution of core HCM processes, policies, and compliance across the firm. The right candidate will bring deep operational expertise and a passion for creating a seamless, efficient, and scalable employee experience. This individual will play a critical role in ensuring operational consistency across regions, enabling data-driven decision-making, and driving process improvements that support the business strategy. While the focus of this role is on building and managing the global operations framework and leading the HCM Operations team, this individual will also serve as a technology enabler — partnering closely with IT to translate HCM’s needs into effective system solutions that enhance efficiency and scalability.

Responsibilities

HR Operations Leadership

• Own and lead the global HR operations framework, including key employee lifecycle processes (onboarding, mobility, performance management, job changes, offboarding, etc.)
• Ensure operational consistency, compliance, and accuracy across teams and regions while tailoring approaches to meet local requirements
• Manage HR handbooks, global policies and operational procedures, ensuring clarity, accessibility, and alignment with the firms' values and culture
• Oversee HCM Operations compliance with internal operational controls, external audits, and regulatory requirements for key areas of oversight

Process Improvement & Change Management

• Identify opportunities to streamline and scale processes across the employee lifecycle and within the broader HCM team
• Lead HCM and cross-functional projects to improve employee experience and operational efficiency and to support firm growth, e.g. new office openings, M&A transactions
• Drive adoption of HR practices and tools through clear communication, training, and engagement
• Explore ways to leverage automation and emerging tools to improve HR delivery

HRIS Technology Partnership

• Collaborate with IT and HR colleagues to ensure HRIS systems (e.g., HRIS and ATS) effectively support operational needs
• Ensure data integrity and active management of HRIS data through distinct audit and control procedures and reporting standards
• Oversee system-related projects, whether new deployment or enhancements, creating clear alignment across stakeholder group
• Partner across teams to drive key IT governance efforts, including data lifecycle management and compliance

People Leadership

• Lead and develop members of the HR operations team, fostering a culture of accountability, innovation, and continuous improvement
•  Serve as a mentor and trusted advisor to colleagues across HR

Qualifications

• Bachelor’s degree required; advanced degree or HR certifications (e.g., SHRM-SCP, PHR, HRIP) a plus
• 12+ years of progressive HR experience, with significant time spent in HR operations and HRIS management
• Background in the financial services industry strongly preferred
• Proven ability to own and lead HR operations at a global scale
• Demonstrated management experience, including a proven track record of leading and developing high-performing HR operations teams where members are in different locations, with the ability to drive accountability, operational excellence, and continuous improvement across a global function
• Strong HRIS expertise in Workday (Greenhouse a plus)
• Strong project management skills, with experience leading cross-functional HR initiatives
• Knowledge of HR compliance, global employment practices, and operational best practices
• Excellent stakeholder management, problem-solving, and communication skills